Support for BlockWell

Need help with the game? We’re here for you. Find answers to common questions or get in touch with our team.

support_agent

About BlockWell

BlockWell: Grid Puzzle is a premium cyberpunk puzzle game that combines classic block‑stacking mechanics with futuristic visuals. Drag, rotate, and place neon blocks on a high‑contrast grid to clear lines and score big.

bolt

Tactile Controls

1‑tap drag & drop with smooth animations for instant feedback.

color_lens

Customizable Skins

Unlock 3D cube styles and themes as you progress.

Contact Us

Have a question, suggestion, or bug report? Reach out to our support team and we’ll get back to you within 24 hours.

emailcontact@refinedoc.appUsually replies within 24 hours.

Frequently Asked Questions

How do I play BlockWell?

Drag blocks from the palette onto the grid. Complete full rows horizontally to clear them and earn points. The game ends when no more moves are possible or the timer runs out.

What are the power‑ups and how do I use them?

Power‑ups appear randomly on the grid. Tap a power‑up to activate it: 💣 Bomb clears random cells, ⭐ Star gives bonus points, and ⚡ Lightning clears an entire row.

Is BlockWell free?

Yes, BlockWell is free to download and play. There are no in‑app purchases; all skins and features can be unlocked with in‑game points. The game is supported by ads, which help us keep it free.

How can I unlock new skins?

Earn points by playing. Visit the Skin Shop in the main menu and spend your points to unlock new 3D cube styles.

Does BlockWell show ads? Can I control them?

Yes, BlockWell uses ads from trusted partners via Unity LevelPlay Mediation (including Unity Ads, Google AdMob, ironSource, and Meta Audience Network). You can manage your ad preferences and tracking permissions in your iOS settings under Settings → Privacy → Tracking. You may also enable “Limit Ad Tracking” to receive non‑personalized ads. For more details, see our Privacy Policy.

Privacy Policy

We take your privacy seriously. Read our full Privacy Policy to understand how we handle your data, including our use of third‑party ad SDKs and your rights.

View Privacy Policyarrow_forward