Support for Prismix

Need help navigating the multiverse of gems? We’re here for you. Find answers to common questions or get in touch with our team.

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About Prismix

Prismix is a magical match‑3 puzzle adventure where you guide a charming companion through hundreds of hand‑crafted mazes. Match gems of the same color to clear the path and reach the goal flag. With 140+ levels, 12 themed worlds, and a living companion that reacts to your progress, every journey is unique.

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5 Unique Board Shapes

Classic grids, winding paths, rings, crosses, and scattered islands — each shape changes your strategy.

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12 Themed Worlds

From Nebula to Deep Ocean, Egypt to Christmas — each world has its own unique gem art style.

Contact Us

Have a question, suggestion, or bug report? Reach out to our support team and we’ll get back to you within 24 hours.

emailcontact@refinedoc.appUsually replies within 24 hours.

Frequently Asked Questions

How do I play Prismix?

Drag gems from your tray onto the board. Match 3 or more of the same color to clear them and create a path for your companion. Reach the goal flag before you run out of moves. Each level is a puzzle maze — plan your moves carefully!

What are boosters and how do I use them?

Boosters help you overcome tricky levels: 🔨 Hammer smashes a single blocker, 🔄 Shuffle rearranges the board, and ➕ Bonus Moves gives you extra attempts. You can earn boosters by playing or purchase them with gems.

Is Prismix free?

Yes, Prismix is free to download and play. The game is supported by optional ads, which you can choose to watch for extra rewards. We never force ads on you — they are always opt‑in for bonuses.

How do I unlock new worlds and levels?

Progress through levels to unlock new worlds. Each world contains multiple levels, and you need to earn enough stars (by completing levels with high scores) to unlock the next area.

Does Prismix show ads? Can I control them?

Yes, Prismix uses ads from trusted partners via Unity LevelPlay Mediation (including Unity Ads, Google AdMob, ironSource, and Meta Audience Network). You can manage your ad preferences and tracking permissions in your iOS settings under Settings → Privacy → Tracking. You may also enable “Limit Ad Tracking” to receive non‑personalized ads. For more details, see our Privacy Policy.

Privacy Policy

We take your privacy seriously. Read our full Privacy Policy to understand how we handle your data, including our use of third‑party ad SDKs and your rights.

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